Help center
Questions, answered
The things people ask us most. If yours isn't here, email us — a person reads it.
How do I place an order?
Add what you need to the cart and go to checkout. Card payments are being connected right now, so today checkout sends us your order by email and we come back within one business day to confirm stock, final shipping cost, and payment. Nothing is charged when you submit.
How long does shipping take?
Most orders leave our warehouses within one to two business days. US standard delivery is typically three to six business days after that. International orders usually take seven to fourteen business days, and customs can add to it.
Do you offer free shipping?
Yes — US orders over $99 ship free. Below that, standard US shipping is a flat $7.95. Alaska, Hawaii, US territories, and international shipping are quoted on your order confirmation.
What is your return policy?
You have 30 days from delivery to return unused items in their original packaging. Email us with your order number and we will send a prepaid return label on US orders. Refunds go out within three to five business days of the item arriving. Custom orders, chemicals, and opened consumables are final sale.
Can I exchange something?
Yes. Tell us within 30 days and we will swap it — one exchange per order, no extra shipping cost on US orders. If the replacement costs more we charge the difference; if it costs less we refund it.
Are your products authentic?
Yes. We buy direct from brands and through authorized distributors, so everything arrives factory fresh with the manufacturer's warranty intact. We do not sell gray-market or counterfeit goods.
Do you ship internationally?
We ship to most countries. Rates are quoted on your order confirmation based on weight and destination. Import duties, taxes, and customs fees charged by your country are your responsibility.
How do I track my order?
You get a tracking number by email as soon as your order ships. If tracking has not moved for three business days, email us and we will chase the carrier.
I'm not sure which product I need. Can you help?
That is what we are here for. Email info@thesupplyforge.com or call (323) 417-5345 and tell us what you are trying to do. We would rather help you get the right thing the first time than process a return.
I'm a brand. How do I sell through SupplyForge?
Start with our partner page and fill in the application. It asks about your brand, products, current channels, and wholesale terms, and it comes straight to us — we read every one.
Still stuck? We answer email from a real inbox, usually the same day.