Returns & Refunds

Unused and in the original packaging? Send it back within 30 days of delivery for a full refund. Here is the process:

1. Email info@thesupplyforge.comwith your order number and what you'd like to return
2. We send you a prepaid return label on US orders
3. Pack the item in its original packaging and ship it back
4. We refund within three to five business days of the item arriving, to the original payment method

Need a different size, color, or model? Tell us within 30 days and we will swap it — one exchange per order, no extra shipping cost on US orders. If the replacement costs more we charge the difference; if it costs less we refund it.

That one is on us. Email us a photo within seven days of delivery and we will send a replacement or a full refund, including shipping both ways. You do not need to argue for it.

• Custom, special, and made-to-order items
• Chemicals, cleaning solutions, and other hazardous goods
• Opened consumables and opened personal-care products
• Items that have been used or show signs of wear

Every product we sell is authorized and carries its full manufacturer's warranty. If a fault appears after the 30-day return window, email us — a warranty claim is handled by the manufacturer, but we will open it with you rather than pointing you at a phone number.